Overview

7-Day Money-Back Guarantee – Shop with Confidence!

At DXB Deals, we stand by the quality of our pre-owned phones. That’s why we offer a 7-day money-back guarantee to ensure your complete satisfaction.

How It Works:

✅ You can return your pre-owned phone within 7 days from the date of purchase.
✅ The phone must be in its original condition, with no physical damage, scratches, or signs of misuse.
✅ All original accessories, packaging, and invoices must be returned.
✅ The device should not be locked, jailbroken, or modified in any way.

What’s Not Covered?

❌ Phones with physical damage, liquid damage, or unauthorized repairs are not eligible for a refund.
❌ Any missing accessories or incomplete packaging may result in a partial refund or rejection.
❌ Returns due to buyer’s remorse (e.g., changing your mind) are only accepted if the phone is in its original, unused condition.

How to Request a Return?

1️⃣ Contact our customer support at +971 56 991 7603 within 7 days.
2️⃣ Provide your order number and details about the return.
3️⃣ Ship the device back to our return center after approval.
4️⃣ Once we verify the phone’s condition, we will process your full refund or exchange.

🛒 Enjoy risk-free shopping at DXB Deals! 🚀

Shipping returns

To return your product, you should bring to Smart Arena Phones LLC , Deira

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at  +971 56 991 7603 for questions related to refunds and returns.