7-Day Return Policy for Pre-Owned iPhones

We strive to ensure your satisfaction with our pre-owned iPhones. If you are not completely satisfied with your purchase, you may return the item within 7 days of the delivery date, subject to the following terms and conditions:

Eligibility for Returns:

1. The iPhone must be returned in the same condition as it was received, including all accessories, packaging, and documentation.
2. Any signs of damage, tampering, or misuse may result in the return being denied.
3. Factory settings must not be altered (e.g., the device must not be jailbroken or unlocked without authorization).
4. The original purchase receipt or proof of purchase must be provided.

Process for Returns:

1. Initiate the return process by contacting our customer service team within 7 days of receiving the product.
2. Once approved, you will receive instructions for shipping the item back to us.
3. The return shipping cost will be:
   • Customer’s responsibility unless the return is due to a defect or incorrect item received.
   • Reimbursed if the return is approved for defective or incorrect items.

Refunds:

1. Refunds will be processed once the returned item has been inspected and verified to meet our return conditions.
2. The refund will be issued to the original payment method within 5-7 business days after the return is approved.
3. A restocking fee of [insert percentage or fixed amount, if applicable] may apply unless the return is due to a defect or error on our part.

Exclusions:

1. Returns will not be accepted for iPhones marked as final sale, non-returnable, or purchased through specific promotional offers.
2. Issues related to compatibility, such as SIM/network restrictions, are not covered unless explicitly stated at the time of purchase.

For questions or assistance with your return, please contact us at [insert contact information].